In this episode, Steve Fretzin and Audrey Rubin discuss: Why law firms need to operate more like a business. How to know what your clients really want. 3 Tips for outstanding client services. Asking for connections and introductions. Key Takeaways: There is a lot more to getting clients than just being a really good attorney. Clients care about things like responsiveness, having a point of contact, understanding and predicting their bill, and even more. It’s more than about being a great lawyer at a reduced fee. Build relationships with your clients by working on a joint project with them - get to know them, get comfortable, and be willing to ask them questions about more than just their legal work. There is power in having a team serving your clients, not just you alone. "The best lawyers, who retain and expand their business, issue report cards on themselves to the clients periodically. They ask the client how they are doing, not just on the legal work, but on other things." — Audrey Rubin Get a free copy of Steve’s book “Sales-Free Selling” here: www.fretzin.com/sales-free-selling Thank you to our Sponsors! Get Staffed Up: https://getstaffedup.com/bethatlawyer/ Overture: https://overture.law/ Get Visible: https://www.getvisible.com/ Episode References: Getting Naked by Patrick Lencioni - https://www.amazon.com/Getting-Naked-Business-Shedding-Sabotage/dp/0787976393 About Audrey Rubin: Recognized and award-winning leader in profitability, productivity, and people for law firms and corporate law departments. Professor of "Law as a Changing Business" at the University of Illinois College of Law. Former VP and COO of the Global Law Department of Aon. There she was responsible for all budget, talent, strategic planning, process improvement, technology, and talent. Connect with Audrey Rubin: Website: https://www.rubinsolutions.com/ LinkedIn: https://www.linkedin.com/in/audreyrubin/ Connect with Steve Fretzin: LinkedIn: Steve Fretzin Twitter: @stevefretzin Instagram: @fretzinsteve Facebook: Fretzin, Inc. Website: Fretzin.com Email: Steve@Fretzin.com Book: Legal Business Development Isn't Rocket Science and more! YouTube: Steve Fretzin Call Steve directly at 847-602-6911 Show notes by Podcastologist Chelsea Taylor-Sturkie Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.
In this episode, Steve Fretzin and Audrey Rubin discuss:
Key Takeaways:
"The best lawyers, who retain and expand their business, issue report cards on themselves to the clients periodically. They ask the client how they are doing, not just on the legal work, but on other things." — Audrey Rubin
Get a free copy of Steve’s book “Sales-Free Selling” here: www.fretzin.com/sales-free-selling
Thank you to our Sponsors!
Get Staffed Up: https://getstaffedup.com/bethatlawyer/
Overture: https://overture.law/
Get Visible: https://www.getvisible.com/
Episode References:
About Audrey Rubin: Recognized and award-winning leader in profitability, productivity, and people for law firms and corporate law departments. Professor of "Law as a Changing Business" at the University of Illinois College of Law. Former VP and COO of the Global Law Department of Aon. There she was responsible for all budget, talent, strategic planning, process improvement, technology, and talent.
Connect with Audrey Rubin:
Website: https://www.rubinsolutions.com/
LinkedIn: https://www.linkedin.com/in/audreyrubin/
Connect with Steve Fretzin:
LinkedIn: Steve Fretzin
Twitter: @stevefretzin
Instagram: @fretzinsteve
Facebook: Fretzin, Inc.
Website: Fretzin.com
Email: Steve@Fretzin.com
Book: Legal Business Development Isn't Rocket Science and more!
YouTube: Steve Fretzin
Call Steve directly at 847-602-6911
Show notes by Podcastologist Chelsea Taylor-Sturkie
Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.